A Company, at Its Inception, States That Its Goal Is

question 49

Multiple Choice

A company, at its inception, states that its goal is "to provide the best customer service possible." Which of the following best describes this objective?

• A) It is the company's emergent strategy.
• B) It is the company's corporate structure.
• C) It is the company's HR strategy.
• D) It is the company's mission statement.
• E) It is the company's damage control plan.

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Definitions:

Socialization

The process by which individuals learn and adopt the values, norms, and behaviors considered appropriate in their society.

Cultures

The shared beliefs, practices, norms, and values of a group of people that shape their way of life.

Standards

Established norms or requirements that dictate the expected quality, performance, or conduct in various fields or activities.

Expectancies

Beliefs or assumptions about the likelihood of future events or outcomes.