Which of the Following Greetings Is Recommended as Appropriate for Handling

question 16

Multiple Choice

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?

• A) "Good morning. This is Dr. Bewell's office. Ms. Blakely speaking."
• B) "Dr. Bewell's office. Ms. Blakely speaking."
• C) "Thank you for calling Dr. Bewell's office. This is Tina."
• D) "Dr. Bewell's office."

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Definitions:

Unpleasant Sensations

Feelings or perceptions that are subjectively perceived as negative or uncomfortable.

New-wave

Often refers to a genre of music that emerged in the late 1970s and early 1980s, but in other contexts, it might refer to innovative or emerging movements in various fields.

Cognitive-behavioral Therapies

A group of psychotherapies that focus on identifying and restructuring negative thought patterns, with the aim of changing unwanted behavior patterns or treating mood disorders.

Acceptance

The process of recognizing and welcoming actual situations or facts without trying to change them.