When Placing Callers on Hold, How Often Should You Check

question 60

Multiple Choice

When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?

• A) No longer than 1 minute
• B) Every 2 minutes
• C) Until time is available to talk
• D) It is not necessary to check back; patients will hold until you return to the call

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Definitions:

Labor Market

A marketplace where employers and employees interact concerning the exchange of labor for compensation.

Compensating Differentials

Salary differences that reflect the desirability of the job itself or the cost of living in the area where the job is located.

Wage Disparity

The difference in wages between groups of workers, often based on gender, age, or race.

Wage Differentials

The differences in wage rates due to the variations in the skill level, occupation, region, and other factors affecting compensation.