Transferring a Call to a Staff Member Without Announcing the Caller's

question 64

True/False

Transferring a call to a staff member without announcing the caller's name is considered unprofessional.

---

Definitions:

Phonemes

The smallest units of sound in a language that distinguish one word from another.

Morphemes

The smallest meaningful units of language that convey specific semantic meaning, which can be words or parts of words.

Phoneme

The smallest unit of sound in a language that can distinguish one word from another in the language.

Morpheme

The smallest grammatical unit in a language, unable to be further divided without altering or losing its meaning.