The First Thing That Should Be Done When an NSF

question 57

Multiple Choice

The first thing that should be done when an NSF check is received at the physician's office is to

• A) add the check back to the patient's statement balance.
• B) call the patient to let the person know that the check was returned.
• C) send a certified letter to the patient to demand payment for the check.
• D) add the NSF fee to the patient's statement balance.

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Definitions:

Frustration

An emotional response to opposition, related to anger and disappointment, that arises from the perceived resistance to the fulfillment of an individual's will or goal.

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Future Contact

The anticipation or arrangement of an interaction or meeting that will occur at a later date.

Social Script

A guide or schema for behavior in specific social situations, indicating the appropriate sequences of events and actions.