Some of the Ways Customers Evaluate the Customer Service Capabilities

question 45

True/False

Some of the ways customers evaluate the customer service capabilities of an organization are through their experiences with human response call centers,automated response call centers,and consumer web sites.

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Definitions:

Total Cost

Represents the complete amount of expenses incurred by a business in producing goods or services.

Contribution Margin Per Unit

The selling price of a product minus its variable costs, representing the amount each unit contributes to covering fixed costs and generating profit.

Sales Revenue Per Unit

The amount of money generated from selling one unit of a product, before any expenses are subtracted.

Variable Cost Per Unit

The cost associated with producing one additional unit of a product, which varies with the level of production.