A CRM Program Primarily Attempts to Monitor And/or Manage Three

question 37

Essay

A CRM program primarily attempts to monitor and/or manage three things: an organization's customers, sales force, and customer service level..
List two different tools or components of CRM for each of three areas:
1.Customers
2.Sales Force
3.Customer Service Level
Describe how each tool or component is utilized in the monitoring and/or managing of the customers, sales force, or customer service level.

---

Definitions:

Categorical Proposition

A proclamation that either affirms or contradicts something concerning all elements of a particular class.

Hypothetical Proposition

A compound proposition that uses the connective “if . . . then.”

Disjunctive Proposition

A statement in logic that presents two or more alternatives, where the truth of at least one alternative makes the proposition true.

Contrapositive

A logical statement derived by negating and swapping the hypothesis and conclusion of the original conditional statement. If the original statement is "If P, then Q," the contrapositive is "If not Q, then not P."