Some of the Ways Customers Evaluate the Customer Service Capabilities

question 45

True/False

Some of the ways customers evaluate the customer service capabilities of an organization are through their experiences with human response call centers,automated response call centers,and consumer web sites.

---

Definitions:

Traceable Fixed Expense

A fixed cost that can be directly linked to a specific business segment, product, or operation without any ambiguity.

Net Operating Income

The total profit of a business after operating expenses are deducted but before interest and taxes are subtracted.

Price Hike

An increase in the price of goods or services, often due to factors such as inflation, increased demand, or rising input costs.

Target Costing

A pricing strategy in which a product's selling price is determined by market conditions, and the production cost is managed to ensure profitability.