Which of the Following Customer Service Elements Can Be Classified

question 16

Multiple Choice

Which of the following customer service elements can be classified as examples of pre-transaction elements?

• A) Salesperson politeness and order processing capabilities
• B) Warranty repair capabilities and customer complaint resolution
• C) Product returns and information about the operation of the product purchased
• D) Customer service policies and the company's choice of organizational structure

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Definitions:

Concessionary Bargaining

A negotiation process where the union agrees to reduce costs or forego benefits in exchange for something else, such as job security.

Economic Conditions

Economic Conditions refer to the current state of the economy in a given area, including factors like unemployment rates, inflation, and GDP growth.

Organization Survival

The ability of a company to continue operating and growing over the long term, facing competition, market changes, and environmental challenges.

Multiemployer Bargaining

A process where multiple employers negotiate collectively with a single labor union to establish one agreement that applies to all employers involved in the negotiation.