Which of the Following Customer Service Elements Can Be Classified

question 16

Multiple Choice

Which of the following customer service elements can be classified as examples of pre-transaction elements?

• A) Salesperson politeness and order processing capabilities
• B) Warranty repair capabilities and customer complaint resolution
• C) Product returns and information about the operation of the product purchased
• D) Customer service policies and the company's choice of organizational structure

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Definitions:

Proprioception

The sense of the relative position of one's own parts of the body and strength of effort being employed in movement.

Locomotion

The ability to move around on one’s own.

Prefrontal Cortex

The front part of the frontal lobe of the brain, involved in complex behaviors such as decision making, planning, and regulating social behavior.

Integrating Information

The process of synthesizing and combining various pieces of data, knowledge, or insight to form a cohesive understanding or conclusion.