Mara Needs to Defuse a Rather Tense Situation in Which

question 54

Multiple Choice

Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?

• A)Hold all conversations in private.
• B)Recognize the employee's legitimate concerns or feelings.
• C)Keep the discussion as subjective as possible.
• D)Listen to the employee with an open mind and nonjudgmental behavior.

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Definitions:

Statocysts

Sensory organs found in invertebrates that help to maintain equilibrium and balance.

Aquatic Amphibians

Amphibians that live in water at least during part of their life cycle, often possessing adaptations like gills for underwater respiration.

Chemoreceptors

Sensory receptors that detect chemical stimuli in the environment or the body, such as in the nose, mouth, and blood vessels.

Electroreceptors

Sensory organs in some aquatic animals that detect electric fields.