Mara Needs to Defuse a Rather Tense Situation in Which

question 54

Multiple Choice

Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?

• A)Hold all conversations in private.
• B)Recognize the employee's legitimate concerns or feelings.
• C)Keep the discussion as subjective as possible.
• D)Listen to the employee with an open mind and nonjudgmental behavior.

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Definitions:

Annual Profit

Annual profit is the financial gain a company or individual achieves in a fiscal year after all expenses, taxes, and costs have been subtracted from total revenue.

Dominant-Strategy Equilibrium

A situation in game theory where a specific strategy is best for a player, regardless of the strategies chosen by other players.

Pure-Strategy Nash Equilibrium

A situation in game theory in which players select a single strategy that yields the best response given the strategies of all other players.

Mixed Strategies

A strategic decision in a game where players randomize over two or more available actions in order to keep opponents uncertain of their next move.