Because Management Is Focused on the ROI of Its Training

question 37

True/False

Because management is focused on the ROI of its training programs, it has a program in which managers and trainers feature identical elements and focus on general principles. These elements maximize the criterion of ROI.

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Definitions:

Indirect Approach

A communication strategy where the main point is not presented directly at the start but rather introduced after providing background information.

Negative News

Negative news refers to information or updates that are unfavorable, disappointing, or present challenges, often requiring careful communication.

Customer Complaint

A grievance or objection raised by a customer regarding a product or service provided by a company.

Policy Change

An alteration or adjustment to existing guidelines or procedures within an organization.