The Hospital Organization Has Developed a Philosophy Based on the Client

question 28

Multiple Choice

The hospital organization has developed a philosophy based on the client, organizational involvement, quantitative measurement of outcomes, and processes for improvement. In which quality management process are these characteristics typically seen?

• A) Continuous quality improvement (CQI)
• B) Total quality management (TQM)
• C) Plan, Do, Check, Act (PDCA cycle)
• D) Six Sigma

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Definitions:

Convergence of Opinion

The process in which a group's members develop similar views or come to agree on a specific issue or decision after discussing it.

Exponential Smoothing Model

A time-series forecasting method for univariate data that applies exponentially decreasing weights to past observations.

Smoothing Constant

A parameter used in exponential smoothing techniques to weight the importance of historical data, controlling the rate at which past data influences forecasts.

Sales Forecast

An estimate of the amount of sales a company expects to achieve over a certain period of time, based on historical data, market analysis, and other factors.