The Director of Quality Improvement Reports That the Hospital Will

question 15

Multiple Choice

The director of quality improvement reports that the hospital will soon be using "dashboards" as part of the quality management process. How should the staff interpret this information?

• A) Surveyors are driving to clients' homes to collect data on hospital visits.
• B) This electronic tool makes it easy to aggregate and display data.
• C) "Dashboard" is an acronym for the topics covered in client satisfaction surveys.
• D) The "dashboard" is a screen on the electronic medical record that can be accessed for quality improvement information.

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Definitions:

Degree of Operating Leverage

A measure that quantifies how much sales revenue can affect operating income due to the presence of fixed costs in a company's cost structure.

Pretax Profit

The profit earned by a company before any tax is deducted, showing the company's earnings directly from its operations.

Break-Even Point

The financial state where total costs equal total revenues, resulting in no net loss or gain for the business.

Variable Costs

Spendings that move in tandem with the level of output or number of sales.