A Proposed Change in a Healthcare Organization Is Controversial and Will

question 28

Multiple Choice

A proposed change in a healthcare organization is controversial and will require cooperation from all parties involved. Which change strategy should the change agent use?

• A) Empirical-rational
• B) Normative-reeducative
• C) Power-coercive
• D) Empirical-reeducative

---

Definitions:

Forward Logistics

The part of the supply chain process that involves moving products from the manufacturer to the final consumer, as opposed to reverse logistics which deals with returns.

Reverse Logistics

The process of moving goods from their typical final destination back to the manufacturer or distributor for return, repair, recycling, or disposal.

Use Fee

Use fee is a charge for using a particular service or facility, typically applied in contexts like public utilities, recreational areas, or software services.

Congestion

The state of being crowded or overloaded, often causing delays or inefficiencies, particularly in transportation or network systems.