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The housekeeping employee asks the employees' agent what role the union representative plays. What answer should the agent provide?
Self-Esteem
One's subjective evaluation of their own worth, capabilities, and significance.
Personal Control
The degree to which an individual believes they can influence or direct events affecting their life.
Organization Citizenship Behavior
Voluntary behaviors exhibited by employees that contribute to the overall positive functioning and atmosphere of the organization, beyond their required duties.
Willingness
The state of being prepared to do something; readiness or inclination to engage in an activity or process.
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