There Is Substantial Unrest Among the Staff of an Intensive

question 23

Multiple Choice

There is substantial unrest among the staff of an intensive care unit that has resulted in negative client outcomes. Which employee factors should the manager assess first?

• A) Motivation and ability to be effective in the job
• B) The age of employees and their social background
• C) Gender and educational preparation of staff
• D) Experience base of employees and their attitude toward the job

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Definitions:

Support Group

A gathering of individuals who share common experiences or issues, offering each other encouragement, understanding, and advice.

Being Sick

The state of experiencing illness or poor health.

Existential/Gestalt Theory

A psychological perspective focusing on personal responsibility and living in the present moment, emphasizing personal experience and the therapeutic relationship in addressing psychological issues.

Shared Feelings

Emotional experiences or reactions that are experienced concurrently by two or more individuals in a similar fashion.