A Nurse Manager Is Trying to Manage a Conflict Between

question 4

Multiple Choice

A nurse manager is trying to manage a conflict between a staff nurse and a medical student. Which statement by the manager would the nursing supervisor interpret as following the rules of basic mediation?

• A) "Both parties need to grow up. They are so immature."
• B) "The problem is partially the fault of both parties."
• C) "I stopped the conversation frequently to have the parties summarize what was being said."
• D) "They just went on and on. I had to stop the discussion because I was out of time."

---

Definitions:

Executive Personality

A term referring to personality traits associated with effective leadership and management, such as decisiveness, problem-solving abilities, and the capacity to motivate others.

Gratification

The satisfaction or pleasure felt when a desire, need, or expectation is fulfilled.

Ego

In psychoanalytic theory, the part of the personality that mediates between the demands of the id, the superego, and reality.

Dominated Personality

A personality type that tends to exert control or influence over others, often characterized by assertiveness and decisiveness.