A Conflict Has Arisen Between Two Staff Nurses Who Work

question 7

Multiple Choice

A conflict has arisen between two staff nurses who work on the same unit. Which strategy is most important for the nurse manager to consider?

• A) Address the conflict in the break room.
• B) Make a timely decision regarding if and when to intervene.
• C) Accept full responsibility for developing a solution.
• D) Redirect expressions of disagreement between the participants.

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Definitions:

Human Relations

An area of management focusing on the interpersonal relationships among employees, aiming to improve job satisfaction, motivation, and productivity.

Human Systems Contingency Model

This model suggests that effective organizational management and design depend on fitting the organization's structure and processes to the conditions or context in which it operates.

Behavioural Approach

The behavioural approach in psychology focuses on observing and analyzing the observable and measurable aspects of behavior and the effects of learning and environment on behavior.

Organizations as Communities

The concept that organizations are social entities that reflect the collective behaviors and values of their members.