The Nurse Manager Is Concerned About a Family Member's Complaint

question 27

Multiple Choice

The nurse manager is concerned about a family member's complaint regarding the professional behavior of a nurse on the unit. Which is the most effective method to address this issue?

• A) Post a memo to the nursing staff about expected professional behavior.
• B) Send an email to the nursing staff about expected professional behavior.
• C) Address the complaint with the individual nurse in a telephone conversation.
• D) Discuss the complaint with the individual nurse face-to-face.

Identify the nature and implications of warfare and violence in human societies.

Understand the dynamics of cultural change through events like acculturation and ethnocide.

Appreciate the significance of negotiations and the role of community in dispute resolutions.

Recognize different perspectives on justice and societal responses to offenses.

---

Definitions:

Stereotyping

Assigning a fixed, generalized idea or identity to individuals based on their membership in a particular group, often leading to prejudgment.

Duplex Mind

The concept that the human mind operates on two levels: automatic, intuitive processing, and deliberate, rational thought.

Automatic System

Part of the cognitive system that is fast, unconscious, and requires minimal effort, as opposed to the effortful, conscious processing system.

Deliberate System

The deliberate system, in psychological theory, refers to one of two systems of thinking: slower, more rational, and conscious thought processes that require effort and deliberation.