Which Healthcare Situations Reflect the Philosophy of Quality Management as Designed

question 7

Multiple Choice

Which healthcare situations reflect the philosophy of quality management as designed by Deming? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) A nurse asks visitors to leave because it is after visiting hours.
• B) At 2:00 p.m. the nurse orders a lunch tray for a client who has just been removed from nothing by mouth (NPO) status.
• C) A nurse tells the manager that a housekeeper's work is not up to standards.
• D) A nurse volunteers to take a Spanish language class to be able to communicate with clients.
• E) A nurse who has not made a medication error in two years asks for a salary increase.

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Definitions:

M1

A category of the money supply that includes physical currency and coin, demand deposits, traveler's checks, and other checkable deposits.

Travelers Checks

Pre-printed, fixed-amount checks designed to allow the person signing them to make an unconditional payment to someone else as a result of having paid the issuer for that privilege.

Reserve Ratio

The fraction of deposits that banks are required to keep on hand as reserves, either in their vaults or with the central bank, to ensure liquidity.

Goldsmith's Receipts

Goldsmith's Receipts were historically issued by goldsmiths in the form of promissory notes against the gold deposited with them, leading to the development of banking.