A Client Who Was Discharged Yesterday Is Very Upset About

question 21

Multiple Choice

A client who was discharged yesterday is very upset about the quality of care received during hospitalization for gastric surgery. What options for reporting concerns does this client have? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.

• A) There is no mechanism for complaint because the client is no longer hospitalized.
• B) The client can indicate dissatisfaction on the survey often sent to clients after discharge.
• C) The client can call the hospital administration.
• D) The client can make a formal complaint through the American Nursing Association (ANA).
• E) The client can make a public report through the Agency for Healthcare Research and Quality (AHRQ).

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