Systematic Desensitization and Aversion Therapy Are Both Based on

question 255

Multiple Choice

Systematic desensitization and aversion therapy are both based on

• A) operant conditioning.
• B) observational learning.
• C) classical conditioning.
• D) vicarious learning.

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Definitions:

Customer Service Objective

A goal that focuses on delivering superior service to customers, aiming to meet or exceed their expectations and enhance satisfaction.

Lead Time

The time interval between the initiation and completion of a process, such as the period from ordering to receiving a product.

Customer Equity Ratio

A metric that measures the total value of a company's customer relationships, estimating future revenue and profitability from its customer base.

CRM Program

A strategic approach that combines customer relationship management practices, policies, and technologies to manage and analyze customer interactions and data.