Effective Online Documentation Is an Important Productivity Tool Because It

question 61

True/False

Effective online documentation is an important productivity tool because it empowers users and reduces the time that IT staff members must spend in providing telephone,email,or face-to-face assistance.

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Definitions:

Generalization

The process by which individuals apply learned responses to similar but not identical stimuli.

Spontaneous Recovery

The reappearance of a previously extinguished response after a period of non-exposure to the conditioned stimulus.

Negative Reinforcement

A process in behaviorism where the removal of an undesirable or unpleasant stimulus strengthens or increases the probability of a response.

Generalization

The process by which the brain applies past experiences to new situations, recognizing patterns.