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Dillon received a call from a 900 telephone number and called it back without knowing that she would have to pay for the call.The telemarketer did not warn her about the cost of the call.She realized,for the first time when she received the telephone bill,that there was a charge for the call.Discuss.
Lower-Order Need
Basic physiological or safety needs that must be satisfied before an individual can focus on higher-level psychological or self-fulfillment needs.
Frustration-Regression Principle
A concept suggesting that individuals facing persistent obstacles in achieving higher-order needs may regress to lower-level needs to find satisfaction.
Complacent
A state of self-satisfaction, often accompanied by a lack of awareness of potential dangers or deficiencies.
High-Performance Work Setting
An organizational environment designed to maximize employee performance and productivity through high engagement and empowerment.
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