Many Companies Require Their Employees to Express Positive Emotions When

question 84

Multiple Choice

Many companies require their employees to express positive emotions when dealing with customers.This is known as

• A)emotional exhaustion.
• B)emotional labor.
• C)emotional dissonance.
• D)positive affectivity

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Definitions:

Filiform Papillae

Filiform papillae are small, conical bumps on the surface of the tongue that lack taste buds and help in the mechanical movement of food.

Circumvallate Papillae

Large, dome-shaped taste buds located at the back of the tongue, responsible for the sensation of bitterness.

Bowman's Glands

Glands located in the olfactory region of the nasal cavity that produce mucus to moisten the olfactory epithelium and dissolve odor molecules.

Olfactory Epithelium

The specialized epithelial tissue inside the nasal cavity that is involved in the sense of smell.