If an Employee Has to Pretend to Be Happy While

question 17

Multiple Choice

If an employee has to pretend to be happy while s/he is experiencing an opposite emotion,s/he is likely feeling

• A)emotional exhaustion.
• B)tired of doing emotional labor.
• C)emotional dissonance.
• D)negative affectivity

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Definitions:

Emotional Roots

The underlying emotional causes or bases for behaviors, thoughts, or feelings, often linked to past experiences.

Just-World Phenomenon

The cognitive bias to believe that the world is fundamentally fair, leading people to rationalize an unjust situation as deserved by the victim.

Bergen-Belsen

A Nazi concentration camp in Germany, notorious for its role in the Holocaust and the deaths of thousands due to starvation, disease, and mistreatment.

Social-Responsibility Norm

A societal expectation that people will help those in need or those dependent upon them.