Which of the Following Statements About Emotional Labor Is True

question 35

Multiple Choice

Which of the following statements about emotional labor is true?

• A)The form of emotional labor performed can affect both employees and customers who observe it.
• B)The negative effects of surface acting are greater for men than women.
• C)Surface acting can have positive effects on well-being.
• D)Deep acting is associated with higher levels of emotional exhaustion than surface acting.

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Definitions:

Dismissed Executives

Senior employees who have been removed from their positions within a company, often due to performance issues, restructuring, or changes in strategic direction.

Lag The Market

A compensation strategy where an organization deliberately sets wage levels below the average market rate, often due to financial constraints or strategic choice.

Compensation Strategy

A plan established by an organization to determine how to reward employees effectively, taking into account salaries, benefits, bonuses, and other forms of compensation.

Turnover Costs

Expenses related to replacing employees who leave the organization, including recruitment, training, and lost productivity.