Our Needs Assessment Reveals That Customer Satisfaction Is a Major

question 32

Multiple Choice

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

• A)person
• B)task
• C)job
• D)organization

---

Definitions:

Job-Comparison Chart

A visual tool used to compare different jobs based on specific criteria, such as responsibilities and required skills.

Compensable Job Factor

Elements of a job that are considered when determining pay, such as skill level, effort, responsibility, and working conditions.

Internal Equity

In compensation refers to comparisons made by employees to other employees within the same organization.

Classification System

The classification system for job evaluation attempts to group sets of jobs together into clusters, which are often called grades.