Non-Verbal Behaviour Can Punctuate Verbal Communication by Confirming or Repeating

question 25

Multiple Choice

Non-verbal behaviour can punctuate verbal communication by confirming or repeating what is being said; denying or confusing what is being said; strengthening or emphasising what is being said; adding intensity to what is being said; and ____ what is being said.

• A)controlling or regulating
• B)eliminating
• C)freshening or electrifying
• D)erasing

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Definitions:

Standards Gap

The discrepancy that occurs when the perceived quality or performance of a product or service falls short of the expected or promised standards.

Knowledge Gap

The divergence in information that occurs when one party possesses more or superior information compared to another, often leading to unequal opportunities and outcomes.

Delivery Gap

The discrepancy between a company's service quality specification and the actual service delivery, often leading to customer dissatisfaction.

Perishable

Describes goods that have a limited lifespan and can deteriorate quickly if not consumed or used within a certain period, such as food products.