The Basic Formula Egan Suggests Beginners Use to Deliver Empathic

question 31

Multiple Choice

The basic formula Egan suggests beginners use to deliver empathic understanding is ____.

• A)"What I think I hear you saying is…"
• B)"You feel…because…"
• C)"Let's share highlights of your story…"
• D)"This is very painful…makes me feel bad also."

---

Definitions:

Uncollectible Receivables

Debts owed to a company that are considered unlikely to be paid and are thus written off as a loss.

Notes Receivable

Claims against debtors created through formal instruments of credit that serve as proof of intent to pay.

Accounts Receivable

Money owed to a company by its debtors, representing funds due for goods or services that have been delivered but not yet paid for.

Maturity Value

The amount payable to the holder of a financial instrument at the due date, which includes the principal and any accrued interest.