Match Each Description with the Item Below

question 28

Multiple Choice

Match each description with the item below.
-George Washington

• A)was a stubborn British general in the French and Indian War who viewed Native Americans with contempt
• B)was a Virginia planter chosen to lead the Continental army due to his service in the French and Indian War
• C)was a radical journalist in Philadelphia who wrote a pamphlet directly attacking the king rather than simply directing grievances at Parliament
• D)was a lawyer and one of the few Whigs who demanded freedom for African Americans and women
• E)was the Patriot who warned rebel leaders of a British military advance near Lexington
• F)was an English philosopher whose Two Treatises on Government had a large impact on political thought in the colonies
• G)was a British prime minister during the French and Indian War who adopted the military policy of treating the colonies as allies
• H)was a Patriot radical who organized the Sons of Liberty as well as the Committee of Correspondence
• I)was the British prime minister who grappled with the expenses of maintaining troops in America and proposed the Stamp Act
• J)was America's first African American poet and wrote of the "oppressive power" of white colonists

Understand the importance of providing alternatives in negative messages.

Differentiate between writing a complaint and writing a rejection.

Analyze the efficacy of social media as channels for resolving customer complaints.

Apply principles of effective communication in crafting negative messages to customers while considering ethical implications.

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Definitions:

Social Conduct

The behavior of individuals in a society, governed by social norms, customs, and laws.

Rule of Law

The principle that all members of a society, including those in government, are equally subject to publicly disclosed legal codes and processes.

Fairness

The quality of making judgments that are free from discrimination, bias, or favoritism, ensuring equal treatment for all.

Justice

The principle of fairness and the moral rightness of actions and laws, often pursued through the judicial system to resolve disputes and enforce laws.