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question 21

Multiple Choice

Word Analysis. Examine the words and/or phrases for each question below and determine the relationship among the majority of words/phrases. Choose the option which does not fit the pattern.

Understand the concept and significance of active listening in communication.
Recognize the various directions of communication flow (upward, downward, lateral) in organizations and their purposes.
Identify the strategies for fostering effective communication in organizational structures and design.
Understand the concept of transformational coping and its effectiveness in stress management.

Definitions:

Recency Bias

is the tendency to weigh recent events more heavily than older ones when making decisions or evaluations.

Individual's Performance

The level of productivity and efficiency demonstrated by an individual in executing their tasks or responsibilities.

Latest Behaviours

The most recent patterns of action or conduct observed within individuals or groups.

Fringe Benefits

Additional benefits, beyond a salary or wage, offered by employers to employees, such as health insurance, retirement plans, and paid time off.

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