At the End of a Phone Call to a Customer

question 57

Multiple Choice

At the end of a phone call to a customer service center you're asked to rate the quality of service you've been provided using the following choices: "Poor," "Fair," "Good," "Very Good," and "Excellent." This variable may best be described as being measured at the ______ level of measurement.

• A) nominal
• B) ordinal
• C) interval
• D) ratio

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Definitions:

Untouchable Women

Refers to women who are considered at the lowest stratum of traditional caste systems in some societies, facing social ostracization and discrimination.

Descent Groups

Social groups whose members trace their genealogical connection to a common ancestor, forming an important basis for social identity and inheritance rights in many cultures.

Superstructure

Superstructure in the context of Marxist theory, refers to the cultural, ideological, and institutional structures built upon the economic base (relations and means of production) of a society.

Matrilineal Descent

A system of lineage and inheritance through the female line.