At the End of a Phone Call to a Customer

question 57

Multiple Choice

At the end of a phone call to a customer service center you're asked to rate the quality of service you've been provided using the following choices: "Poor," "Fair," "Good," "Very Good," and "Excellent." This variable may best be described as being measured at the ______ level of measurement.

• A) nominal
• B) ordinal
• C) interval
• D) ratio

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Definitions:

Intelligence Tests

Standardized tests designed to measure a person's cognitive abilities and potential.

Educational Resources

Materials, tools, and content used to support teaching and learning processes.

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Standardized assessments used to evaluate an individual's understanding and ability in mathematical concepts and problem-solving.

Instinct

An innate, typically fixed pattern of behavior in animals in response to certain stimuli.