Which of the Following Should a Manager Using Activity-Based Management

question 118

Multiple Choice

Which of the following should a manager using activity-based management attempt to reduce or eliminate?

• A)Customer service in the warranty department
• B)Sales team to respond to customer needs
• C)Insurance division to process liability insurance payments
• D)Professional development workshop for managers to improve customer service

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Definitions:

Unrelenting Lack

A persistent or continuous absence of something needed or desired.

Lack of Pleasure

Also known as anhedonia, it refers to the reduced ability or inability to experience pleasure in activities that typically produce joy.

Post-traumatic Stress Disorder

A mental health condition triggered by experiencing or witnessing a traumatic event, characterized by flashbacks, nightmares, severe anxiety, and uncontrollable thoughts about the event.

Extreme Anxiety

A heightened state of unease or worry, often with severe physical and psychological symptoms.