Which of the Following Should a Manager Using Activity-Based Management

question 118

Multiple Choice

Which of the following should a manager using activity-based management attempt to reduce or eliminate?

• A)Customer service in the warranty department
• B)Sales team to respond to customer needs
• C)Insurance division to process liability insurance payments
• D)Professional development workshop for managers to improve customer service

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Definitions:

Positive Gossip

Sharing favorable or kind information about someone when they are not present, which often enhances the subject's reputation.

Trading Information

The exchange of data, knowledge, or insights between individuals or entities, often to mutual benefit and facilitating decision making or negotiation.

Community of Practice

A group of people who share a common interest or profession and actively engage in learning from each other.

Safety Features

Systems, procedures, or devices designed to prevent accidents and protect individuals from harm in various environments, including vehicles, workplaces, and public spaces.