Dwayne Wants to Become a Better Listener

question 61

Multiple Choice

Dwayne wants to become a better listener.He should first

• A) use verbal cues to let the speaker know he is listening.
• B) signal his interest in the speaker with nonverbal cues.
• C) respond quickly to show he is engaged in the conversation.
• D) avoid paraphrasing the other person's wording.

---

Definitions:

Irish Americans

People in the United States who have full or partial ancestry from Ireland, often reflecting a rich cultural heritage and history of immigration.

Ethnicity

A category of people who identify with each other based on shared ancestral, social, cultural, or national experiences.

Institutional Discrimination

The unjust and discriminatory mistreatment of an individual or group by society and its institutions, either overtly or covertly.

Individual Discrimination

Prejudice or discriminatory actions carried out by an individual or small group directly towards another person or group based on race, sex, age, or other characteristics.