According to a Study by Williams Et Al

question 98

Multiple Choice

According to a study by Williams et al. ,a high level of anger

• A) raised the chance of coronary disease in men by triple and women by 36%.
• B) tripled the risk for coronary disease for people with prior history of heart disease.
• C) raised chances of coronary disease by 36%.
• D) nearly tripled risk for coronary disease for people with no prior history of heart disease.

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Definitions:

Intangibility

A characteristic of services that makes them unable to be seen, touched, or quantified before they are purchased and used.

Service Inconsistency

The variation in the quality or level of service provided to customers over different instances of service delivery.

Selective Distribution

Selective distribution is a strategy where a product is distributed through a limited number of channels or retailers, allowing for a focus on high-quality service or market positioning.

Comparison Shop

The practice of comparing prices and features of similar products or services before making a purchase decision.