In ANOVA,you Have an Interaction Effect When ______

question 75

Multiple Choice

In ANOVA,you have an interaction effect when ______.

• A)the effect of one independent variable differs based on the level of a second independent variable
• B)the effect of one dependent variable differs based on the level of a second dependent variable
• C)the effect of one dependent variable differs based on the level of a second independent variable
• D)the effect of one independent variable differs based on the level of a second dependent variable

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Definitions:

Delivery Gap

A type of service gap; the difference between the firm’s service standards and the actual service it provides to customers.

Service Standards

The levels of performance and quality that service providers commit to delivering to their customers.

Empowerment

In context of service delivery, means allowing employees to make decisions about how service is provided to customers.

Marketing of Services

Strategies and approaches used to promote and sell non-tangible products, such as banking, cleaning, or educational services.