The Text Recommends That Chances of Retaining a Customer Depend

question 15

Multiple Choice

The text recommends that chances of retaining a customer depend primarily on:

• A) customer satisfaction with the business.
• B) relating to customers without change so long as it seems to be working.
• C) offering services that seem to be relevant to the market.
• D) sticking with existing business practices.

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Definitions:

Regression Equation

A mathematical formula that describes the relationship between dependent and independent variables, often used for prediction.

Second-order Polynomial

A polynomial equation of degree two, which can be expressed in the form ax^2 + bx + c, where a, b, and c are constants.

Parabola

A symmetric, U-shaped curve represented by a quadratic function, found in various mathematical and physical contexts.

Concave

A shape or function curving inward, resembling the interior of a circle or sphere.