You Receive a Phone Call from a Co-Worker Telling You

question 32

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

• A) Define the problem and scope.
• B) Devise a possible solution.
• C) Devise preventive measures.
• D) Apply a solution.

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Definitions:

Production Budget

An estimate of the total cost of production (including materials, labor, and overhead) for a specific period.

Long-Range Planning

The process of defining strategic goals and making decisions on allocating resources to pursue this strategy over an extended period, typically beyond one year.

Budget Period

The time frame for which a budget is planned and implemented, often one fiscal year.

One Month

A period of time extending roughly from a specific date in one calendar month to the corresponding date in the next calendar month.