Examlex
Which of the following is used to produce management reports that would be used to oversee day-to-day operations?
Service Quality Dimension
Aspects or elements that determine the perceived quality of a service, including reliability, responsiveness, assurance, empathy, and tangibles.
Reliability
Reliability refers to the degree to which an assessment tool or measurement method yields consistent and repeatable results across different occasions and conditions.
Service Quality
The assessment of how well a delivered service conforms to the client's expectations.
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