Examlex
Explain how Robert White explains violence in Northern Ireland as a group process.
Standards Gap
A type of service gap; pertains to the difference between the firm’s perceptions of customers’ expectations and the service standards it sets.
Service Gaps Model
A framework for identifying and analyzing the discrepancies between customers' expectations of a service and their actual experiences, aiming to improve service quality.
Service Providers
Companies or individuals that offer services to others in exchange for payment.
Delivery Gap
The discrepancy between a company’s service quality specification and the actual service delivered to customers, often leading to customer dissatisfaction.
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