Use the Information Below to Answer the Following Questions

question 18

Multiple Choice

Use the information below to answer the following questions.
Jan runs a successful hairdressing salon in the CBD. The type of costs incurred in providing services to clients are:
(i) hairdressers' salaries
(ii) shampoo and conditioner (no individual records kept of usage)
(iii) colour and perm solutions (individual records kept of usage per client)
(iv) electricity and gas
(v) depreciation of equipment
-Refer to the information above. The direct costs incurred in providing a perm to a client would be:

• A) hairdresser salary.
• B) all costs mentioned above.
• C) hairdresser salary, shampoo, and conditioner.
• D) hairdresser salary, colour and perm solution.

---

Definitions:

Performance

The level at which an individual, group, or organization accomplishes its goals and objectives, often evaluated against a set of standards.

Potential Performance

An individual's or organization's capacity to achieve output or results beyond current levels, given the right conditions or development.

Actual Performance

Refers to the real and measurable results of an individual's or organization's work activities and efforts.

Process Losses

The inefficiencies that result in diminished productivity or effectiveness within a group’s collaborative efforts.