Match Each Definition with the Correct Term Below

question 90

Multiple Choice

Match each definition with the correct term below.
-Cyst

• A)Fungal infection of the nails
• B)Parasitic infestation with lice
• C)Hemorrhage of blood into subcutaneous tissue
• D)Acute painful rash caused by latent varicella virus; shingles
• E)Inflammation of the hair follicles
• F)Nodule filled with semisolid material
• G)Collection of extravasated blood trapped in tissues
• H)Infection of the skin at the nail's margin
• I)Circumscribed, elevated papules; hives
• J)Overgrowth of tissue at site of injury
• K)Circumscribed, elevated lesion containing fluid; blister
• L)Fungal infection of the foot; athlete's foot
• M)Superficial inflammation of the skin; dermatitis
• N)Superficial vesiculopustular skin infection
• O)Viral infection characterized by clusters of small vesicles

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Definitions:

Tangibility

The characteristic of being perceivable by touch or having a physical presence.

Service Delivery Process

A set of activities and tasks that a company undertakes to provide a service to its customers efficiently and effectively.

Service Encounter

The interaction between a customer and a service provider during which a service is provided.

Service Quality

The assessment of how well a delivered service matches customers' expectations.