Which Is Not True

question 12

Multiple Choice

Which is not true:

• A) ISO standards are developed by technical committees of subject matter experts
• B) The three standards discussed in the text are consensus standards
• C) Representatives of governmental entities can participate on the technical committee
• D) ANSI oversees the development of standards in the United States and Canada

Recognize the significance of timeliness and specificity in appreciation and thank-you messages.

Identify the deductive and inductive sequence in organizing business messages.

Distinguish between persuasive and routine claims and their tone of communication.

Comprehend the practices for effective good-news and neutral-news messages.

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Definitions:

Horizontal Structure

An organizational layout that emphasizes teamwork and collaboration among departments or teams, with a minimal level of hierarchy.

Divisional Structure

An organizational arrangement where operations are grouped based on similar products or services, markets, or geographic locations.

Functional Structure

Functional Structure refers to an organizational form where the company is divided into departments each handling a specific function, like marketing or finance, concentrating expertise but potentially limiting inter-department communication.

Vertical Structure

An organizational structure where authority flows from the top down, with a clear line of command.