Sam, an HR Manager, Is Asked to Deal with a Violent

question 56

Multiple Choice

Sam, an HR Manager, is asked to deal with a violent employee who is threatening her supervisor for not giving her an increment. Which of the following should Sam avoid while talking to the employee?

• A) Getting assistance from a manager not directly affected by the situation being discussed
• B) Providing an immediate response to the concerns voiced
• C) Asking questions that do not require detailed explanations
• D) Responding to the employee's emotions

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