Molly, a Customer Service Representative for an Insurance Company, Was

question 12

Multiple Choice

Molly, a Customer Service Representative for an insurance company, was rude to one of her customers. The customer immediately contacted Molly's supervisor and lodged a complaint against Molly. Molly's supervisor then reprimanded her and recorded the incident in her file. Molly has made a conscious effort ever since not to repeat the same mistake. Which of the following instructional strategies is illustrated in this scenario?

• A) Reinforcement
• B) Passive learning
• C) Overlearning
• D) Behavioral modeling

---

Definitions:

Raw Materials

Raw materials are the basic, unprocessed inputs needed in the manufacturing process to produce finished goods.

Factory Payroll

Factory Payroll includes the total compensation paid to employees working within the manufacturing operations, directly involved in producing goods.

Direct Materials

Raw materials that can be directly traced to the manufacturing process of a product.

Raw Materials

Basic materials that are used in the initial stages of the production process, before being transformed into finished products.