Soltura Products Inc

question 73

Multiple Choice

Soltura Products Inc. has a training program for its customer service representatives that tests trainees' abilities to interact with customers through role-playing exercises. Every time a trainee enacts a situation, he or she receives instantaneous feedback about the task and a specific type of reinforcement to either encourage or criticize their responses during the enactment. In the context of instructional strategies, this is most likely an example of _____.

• A) behavior modeling
• B) overlearning
• C) immediate confirmation
• D) active practice